‘Hero of the Day’ focuses on outstanding efforts Print E-mail
Wednesday, 20 February 2013
Jane Weixelbaum helps a customer at the Fort Leonard Wood Information, Ticketing and Registration office. Weixelbaum and co-workersm Conny Obermuller and Laurie Coddington were recently named IMCOM Heroes of the Day.
Story and photo by Dawn Arden
Assistant editor
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Examples of innovation, customer service, courage, compassion, and stewardship can be found in abundance on Fort Leonard Wood. It’s when you pair these traits with true dedication to the Soldiers, Marines, Sailors and Airmen stationed here along with supporting Army leaders in mission accomplishment that you get “Hero of the Day” material.

This recognition program was created as an informal way to say thank you from a higher level while sharing ideas and best practices.

“Typically the folks nominated have received local recognition or awards; the advantage for the IMCOM Hero of the Day is to further promote the good deed or service, the employees, and to brag to the other 80 plus garrisons about the great things going on at Fort Leonard Wood,” said Wayne Bardell, Family and Morale, Welfare and Recreation, director.

Bardell stresses that it’s not a competitive process, it’s an opportunity to recognize and promote employees who excel with regards to customer service and taking care of Soldiers and Families.

In the past six months, FMWR has nominated Omar Redmond, Pershing Community Center, executive chef, and just recently the team at Information, Tickets and Registration consisting of Jane Weixelbaum, business manager; Conny Obermuller, senior travel consultant; and Laurie Coddington, travel consultant.

The Fort Leonard Wood ITR team not only handled the holiday block leave rush for Fort Leonard Wood, but they also issued tickets for 1,000 Soldiers from Fort Benning, GA., telephonically.

“We do Holiday Block Leave here every year, and it’s nice when it’s noticed. The amount of personnel that we put through here — we get them out of here and we save them money, we’re good at hitting all of those points that are important to the troops, “ said Weixelbaum.

Due to Fort Benning no longer having a leisure travel office, troops needing to purchase airline tickets home for the holidays using advanced pay wouldn’t have been able to do so if it weren’t for the help of these ladies. They processed all 1,000 ticket requests in two days. This is what earned the team their nomination and it’s exactly the type of traits IMCOM is looking for in the Hero of the Day.

“As a nominator, it truly makes you proud to see dedicated professionals who work every day at the front lines taking care of customers and going above the call of duty to make things right receive this level of recognition,” Bardell said.

“Once a supervisor submits once and sees how easy the process is, it behooves you not to take advantage of this forum to further recognize the great folks we have working with us at the garrison,” Bardell said.

Lt. Gen. Michael Ferriter, Installation Management Command, commander, through a video teleconference during a Commander’s Update Brief, congratulated both Redmond and the ITR team.

 “When the Commanding General and the recipients are talking; he’s asking questions—they’re answering—it makes your heart flutter with pride,” Bardell said.

“We’ve got some of (the) Army’s best civilian workers on this installation and this is the perfect avenue to get their accomplishments and names out to the rest of the world,” Bardell said.

Information, instructions and examples for nominating an individual or team for Hero of the Day can be found on the Strategic Communication page of the Installation Management Community SharePoint site: https://home.army.mil/sites/operational/SC/IMC%20Hero%20of%20the%20Day/Forms/Alllterms.aspx

“It feels good to be recognized for all the hard work, all the hours,” Obermuller said.

 “It was a nice recognition, it was nice someone stood up and paid attention,” Coddington said.

“I was very pleased for my staff to be recognized at the level they were recognized,” Weixelbaum said.

Last Updated ( Wednesday, 06 March 2013 )