The Fort Leonard Wood computer help desk is available to assist teleworkers in keeping mission-critical activities going. They can be reached at 573.563.2527. However, look over the list of dos and don’ts below before calling.
— Start Global Video Services and, if available, Skype for Business at the beginning of each day.
— If internet-connectivity issues occur, verify the local internet connection before calling the help desk.
— Also, request assistance from knowledgeable co-workers before calling the help desk.
— Use organization-approved file sharing services and capabilities to share files with others.
— Use organization-approved communication and collaboration methods for official business.
— Sign government emails.
— Study and follow the acceptable use policy for government systems.
— Run the virtual private network for four continuous hours in the evening after work is complete to receive updates.
— If the VPN is unavailable, go to Outlook Web Access for email, at https://web.mail.mil.
— Don’t hesitate to call the help desk if network limitations impact the mission.
— Don’t use internet-based, unofficial audio and video on-demand and streaming services or websites.
— Don’t email large files or videos.
— Don’t leave video-collaboration tools connected when not in use.
— Don’t dial into phone or video conferences unless you were invited.
(Editor’s note: Information for this article was provided by the Fort Leonard Wood Network Enterprise Center.)